Help Center

1.What to do if my account, coins, diamond is abnormal?

Feedback ID, time, detail question to us. We will check and feedback to you. Our service email is cs@waka.media

2. What to do if money was deducted while not get coins?

(1)Please check if money was deducted; some may refund later;

(2)Advice to go to "Me- Recharge Coins" again, recharge system will resend coins if fail to send coins just now;

(3)If still don't get coins, feedback your ID, time, Order ID to us, we will check ASAP. Our email is cs@waka.media

3.What's the use of diamonds?

(1)If you receive a gift, you will receive diamonds by rate,which cannot be cashed out or exchanged. The diamonds are only used as an privileged attribute, indicating the popularity of users on Waka, and users who get more diamonds will be displayed on the diamond list.

(2)You can consult us by email cs@waka.media

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